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Terms & Conditions

  1. TERMS & CONDITIONS

  2. Welcome to Return to the Land! We are sharing the following information with you to be sure we’re all on the same page and to cover any legal details that hang people up.

  3. If you continue to browse and use this website and shop in our online store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Return to the Land relationship with you in relation to this website.

  4. The term ‘Return to the Land’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

  5. The use of this website is subject to the following terms of use:

  6. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  7. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  8. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

  9. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  10. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  11. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  12. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  13. This privacy policy tells you how we use personal information collected on our website. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

  14. Note: the privacy practices set forth in this privacy policy are for this website only.

  15. Collection of Information:  We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our customers. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

  16. Cookie/Tracking Technology
    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

  17. Distribution of Information
    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

  18. Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

  19. Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us via email at kdlinehan [at] gmail [dot] com

  20. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

  21. Shipping : Timeline & Method  All products are made to order in small, carefully-crafted batches.

  22. We currently ship via US Postal Service domestically within 3-5 business days of receiving your order, except for high-volume times (November-January, in which case, we may take up to 8 business days to ship. Please note that this does not include actual transit time once we hand packages over to the USPS. 

  23. Shipping Address: It is solely the customer's responsibility to insure all details pertaining to shipping address are correct and that the address is deliverable. Return to the Land will not refund or replace any items delivered successfully to the address provided at checkout.

  24. Missing, Delayed, or Damaged Packages: Once orders are handed over to the USPS, Return to the Land bears no responsibility for any missing, delayed, or *damaged packages. We wish we could help out, but at that point, the only information we have is the same as what shows up in the tracking details that customers have access to.

  25. Return to the Land will not refund or replace any items that have been lost or are unaccounted for by the shipping carrier, or are late or *damaged due to the shipping carrier.

  26. We do recommend waiting a few days or so if your tracking info does show the package as delivered but it has not been, as we have seen many times that the package does end up showing up and this is often an error in tracking details.

  27. If your package is missing, visit USPS to determine next steps. If your package shipped via USPS Priority and is missing or arrived damaged, we recommend you file a claim with USPS.

  28. *In the event that the damage appears to be due to packaging done by Return to the Land - i.e., the outside of the package shows no damage, but a product inside is broken, leaking, or damaged in some other way, please email us with photos at kdlinehan [at] gmail [dot] com, and we will fully refund or replace any product(s) that have been damaged due to our own error.

  29. ORDER CANCELLATION :Orders placed may be cancelled only within 24 hours of initial order placement. To cancel, please promptly email kdlinehan [at]gmail [dot] com.

  30. If cancellation email is not received within 24 hours after order is placed, you are not eligible for cancellation and your order will be processed and shipped.

  31. Custom orders cannot be cancelled after payment is made.

  32. RETURNS/EXCHANGES/REFUNDS: Skincare: Because of the nature of our products, we cannot accept returns on any items. However, customer satisfaction is very important to us. If you do have an issue and would like to discuss a potential refund or shop credit, please contact us. 

  33. Please note: We cannot and will not accept returns or exchanges on products purchased from one of our retailers/stockists. You will have to contact the retailer directly to determine whether they will accept a return or exchange.

  34. We only entertain refunds, shop credits, or exchanges when items are purchased directly from Return to the Land via our online shop or markets/events we sell at. 

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